Who we are
Archon Network and Data Solutions (“Archon”, “we”, “us”) is the personal information controller for the information described in this policy. We are an internet service provider in General Santos City, licensed since 8 May 2023, providing internet connectivity over fiber and wireless. We also provide computer programming services (PSIC 62010).
To reach our Data Protection Officer about anything in this policy:
- Email: [email protected]
- Text: +63 917 704 0176
- Facebook: our page, Archon Data Solutions
- Office: SM Village, Brgy. Sinawal, General Santos City, Philippines
What this policy covers
This policy covers the personal information we handle when you:
- apply for or use our services: internet connection, office-to-office connectivity and dark fiber rental;
- pay your bills;
- contact us by phone, text, email, on our Facebook page and Messenger (including our AI customer service), or on our support site;
- visit our websites.
Photon is the system our staff use to run all of this: subscriber accounts, billing, network monitoring, support reports and the Messenger customer service. Everything Photon holds about you is covered here.
This policy replaces our earlier Privacy Policy and the Photon Privacy Policy dated 16 July 2025.
What we collect
We collect only what we need to connect you, bill you, keep the network running and answer you.
| What | Examples | Where it comes from |
|---|---|---|
| Account and installation | Name, service ID, mobile number, email, installation address and barangay, landmarks, GPS location and photos of the installation site, plan, installation date, account status | You, and our staff and technicians when they install or visit |
| Billing and payments | Bills, balances, payments (amount, date, channel such as GCash or a bank, reference number), receipt screenshots you send us, payment reminders | You, our billing system, and the payment channels you pay through |
| Network and device | Your modem’s MAC address, the internet address assigned to your connection, connection session times, how much data you use, your modem’s signal readings and online status | Our network and device-management systems |
| Messages | Your Facebook name and Messenger ID, what you send us on Messenger (text, photos, voice notes, files), the replies you get, and notes our staff and our AI write about your concern | You and our staff |
| Texts we send you | One-time codes, links to your support reports, payment reminders, service notices, and whether each text was delivered | Our SMS provider |
| Support site reports | Your mobile number, your report and up to three photos, and the internet address and browser name you filed it from | You, when you file a report on support.archon.net.ph |
We do not record the websites you visit or the content of your internet traffic.
Our AI customer service on Messenger
Messages to our Facebook page are answered first by an AI assistant (Claude, made by Anthropic), with our staff behind it. The first time you message us, we tell you so: messages in the chat are recorded, and you can ask for a staff member anytime.
What the AI does:
- answers questions about our services and helps with connection problems;
- checks that you are the account holder before it tells you anything about an account, by matching the details you give (such as your service ID, name, mobile number, installation date and address) with our records;
- once you are verified, tells you your balance, due dates, recent payments and whether your modem is online;
- reads photos you send, such as a payment receipt, and passes the details to staff;
- puts your concern on our staff’s board with a short summary and a reference number, asks staff for a repair visit when one is needed, and hands the chat to a person when you ask or when it cannot help.
The AI does not approve, refuse or change anything on your account on its own. Staff confirm payments, repairs and changes, and they can read the whole conversation and the AI’s notes. In some of our settings, staff read every AI reply before it is sent.
To write its replies, the AI sends your messages and photos to Anthropic over an encrypted connection, together with the account details it needs to answer you after you are verified. We use Anthropic’s paid business service, whose terms do not allow it to use our data to train its models.
Why we use it
We use your information only for the reasons below, each allowed by the Data Privacy Act of 2012 (Republic Act No. 10173).
| Why | Legal basis |
|---|---|
| To install, connect, maintain and repair your service, and answer your concerns | Our service contract with you |
| To bill you, post your payments and send payment reminders | Our service contract with you, and tax and accounting law |
| To check it is you before we share account details, and to stop fraud and abuse | Our legitimate interest in protecting you and our network |
| To keep the network working: monitoring connections, modems and outages | Our legitimate interest, and our duties as a licensed internet service provider |
| To tell you about outages, maintenance and changes to your service | Our service contract with you |
| To review conversations and the AI’s answers so we can fix mistakes and serve you better | Our legitimate interest in good service |
| To meet legal duties, such as orders from the National Telecommunications Commission or the courts | Legal obligation |
We do not use your information for advertising, and we do not sell it.
Who we share it with
We share your information only with the service providers below, only what each one needs, and with authorities when the law requires it. We never sell your personal information. Photon itself runs on servers we operate.
| Who | Why | What they receive |
|---|---|---|
| Meta (Facebook and Messenger) | Carries your messages to and from our Facebook page | What you send and receive on Messenger |
| Anthropic | Writes the AI’s replies and reads the photos you send | Your messages and photos, and the account details needed to answer you once you are verified |
| Semaphore, our SMS provider | Sends our texts to you | Your mobile number and the text |
| Payment channels, such as GCash and banks | Take your payments and send us the records we post to your account | The payment details |
| Cloudflare | Delivers and protects our websites and support site | The internet address and browser details of visitors |
| Google (Google Analytics) | Counts visits to archon.net.ph and shows which pages are used | The internet address, browser and device details, and pages viewed of visitors to archon.net.ph |
| Our staff and technicians | Do the work: install, repair, bill and support | Only what their job needs, under a duty of confidentiality |
| Government agencies and courts | When the law or a lawful order requires it, such as the National Telecommunications Commission | Only what the order or the law requires |
How long we keep it
Messenger conversations are deleted automatically 5 years after their last message; the rest is kept as below, then deleted.
| What | How long |
|---|---|
| Messenger conversations, including photos, voice notes and the AI’s notes and records | 5 years after the conversation’s last message, then deleted automatically |
| Account, billing and payment records | While you are a subscriber, then 5 years after your account closes |
| Detailed data-usage records | 14 days |
| Data-usage summaries | 5-minute summaries for 1 month, 15-minute summaries for 3 months, hourly summaries for up to 5 years |
| Connection session records (when each session started and ended, and the internet address it used) | 6 months |
| Records of texts we sent you | 5 years, or as long as your subscriber account exists if that is longer |
| Support site reports | 5 years, or as long as your subscriber account exists if that is longer. The link to view a report stops working 30 days after it is resolved or closed |
We keep something longer only when the law requires it, or when it is on hold for a dispute or legal claim. Then we keep only what the hold needs, and only until it ends.
How we protect it
We use organizational, physical and technical safeguards suited to the information we hold:
- each staff member can open only what their role needs, set person by person;
- our systems and websites use encrypted connections;
- the keys for our AI provider, our SMS provider and our Facebook page are stored encrypted;
- staff actions in our customer service tools are logged;
- we review our systems for security problems and fix what we find.
If a breach puts your information at real risk, we will tell you and the National Privacy Commission as the law requires.
Your rights
Under the Data Privacy Act you have the right to:
- be told how your information is used (this policy);
- see the information we hold about you, and get a copy in a common electronic format;
- have wrong or incomplete information corrected;
- object to how we use it, or withdraw consent where we relied on it;
- have it deleted or blocked when we no longer have a lawful reason to keep it;
- be compensated for damage caused by misuse of your information;
- complain to the National Privacy Commission (privacy.gov.ph).
To use any of these rights, email [email protected] or message our Facebook page. We will first check that you are the person the information is about, then reply within 30 days.
Deleting your Messenger data
You can ask us to delete your conversations with our Facebook page at any time, including the photos, voice notes and the AI’s notes and records about them.
To ask:
- Contact our Data Protection Officer: email [email protected] with your Facebook name and the date you messaged us, or reach them by text, on our Facebook page or at our office (see Who we are).
- We check that the request comes from you; we may ask a question only you can answer.
- We delete the conversations within 30 days and tell you when it is done.
We keep only what the law makes us keep, such as a payment you made, which stays in your billing record, or anything on hold for a dispute. If we keep something, we tell you what and why.
Deleting your conversations does not close your internet account. To close it, contact us.
Cookies and our websites
Our support site, support.archon.net.ph, sets no cookies and runs no tracking scripts. When you file a report there, we keep the internet address you connected from and your browser’s name with the report, to stop abuse.
Our website, archon.net.ph, uses the cookies it needs to work, such as the ones that keep you signed in, and Google Analytics, which uses cookies to count visits and see which pages are used. Google Analytics receives your internet address, your browser and device details and the pages you view. You can block these cookies in your browser’s settings, or turn Google Analytics off with Google’s opt-out browser add-on.
Children
Our services are for adults who can sign a service agreement. We do not knowingly collect information about children; if a child has contacted us, ask us to delete it as above.
Changes to this policy
When we change this policy, we post the new version on this page with its effective date. For important changes, we also tell subscribers by text or on our Facebook page before they take effect.
This policy is governed by the laws of the Philippines, including the Data Privacy Act of 2012.
Effective date: 30 October 2026